Forrester Blogs· Max Ball·· 2 天前AI 评分22
Forrester Wave™：2026 年 Q2 客服对话式 AI 平台评测的经验教训
Lessons Learned From The Forrester Wave™: Conversational AI Platforms For Customer Service, Q2 2026
AI 导读
Forrester 发布《The Forrester Wave™: Conversational AI Platforms For Customer Service, Q2 2026》，基于与 27 位从业者的访谈总结客服自助服务落地经验。
来源：Forrester Blogs · forrester.com